• Lead the Customer service team for Sea freight – Key Account
• Liaise with customers on the standard operating procedures
• Prepare and manage customer key operation performance reports
• Promptly handle customers / team escalations
• To implement corrective actions and preventive measures for immediate service recovery
• To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
• Review the profit & loss of each shipment
• Review & approve changes of work processes before escalation to line Manager
• Conduct recruitment exercise for officer / executive position when needed
• Provide related training to new staff assign to the team
• Joint customer visit to resolved operations issue when necessary

- Min. 10 years – experience in freight forwarding with sea freight operation route to US-EU

- Experienced in filing AMS, AFR, ACI, working and building SOP for VIP accounts.

- Possess excellence communication and interpersonal skill.

- Pleasant personality and a good team player.

- DGR trained will be an advantage.