- Ensure that all inquiries from assigned customers are responded in a timely manner.
- Ensure all troubles are solved or escalated to leader and manager timely.
- Understand and follow strictly SOPs of all accounts.
- Input data into software, prepare shipping documents, issue debit note and send pre-alert to overseas partners.
- Contact with customers, overseas agent, airlines, co-loader, customer, OPS team and Commercial team to handle cargo smoothly.
- Keep tracking cargo and update shipment status to all related parties.
- Responsible for accuracy of Debit, Statement with overseas agent & airlines, co-loader and customer.
- Arrange contract, credit agreement and AR for assigned clients.
- Make AP payment request accurately and timely.
- Keep good relationships with all partners, such as: airlines, vendors, internal and external customer…, to gain their best support.
- Submit all necessary report on time.
- Identify and implement new process plan to improve the working process, save time, save cost.
