(This position will work for Air Cargo sector- GSA/GSSA Service)
RESPONSIBILITIES:
- Respond to customer upon receiving booking; find space and coordinate with Sales, and Airline's principles to arrange suitable space and Manage and fulfill Allotment space.
- Tracing flight/shipment information and response to customers; processing and responding to customer claims.
- Achieve budget tonnage and budget revenue set per year.
- Response quickly and timely on Principle request; perform strictly in line with Principle' guideline.
- Assist in sales activities, coordinating with internal and external stakeholders, and contributing to the development and implementation of sales strategies to support revenue growth and customer acquisition.
- Coordinate with Cargo Manager for overall managing on allocation, space allocated to agents (GCAs & Local), guidance on space utilization & flight load planning
- Support sales activities (both outdoor & indoor) to agents for cargo to fill up flights. Close working with Cargo Manager for proper Pricing scheme to ensure Revenue & Profit are achieved.
- Monitor space availability ex hub for sales orientation.
- Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer-focused manner.
- Perform other duties as assigned.
- Working location: Room 343, ALS Cargo Terminal, Noi Bai Airport– Soc Son, Hanoi, Vietnam.
QUALIFICATION:
- Minimum of 2 year of booking & CS experience in Aviation/GSA/Air Forwarder.
- Having knowledge about Aircraft type/ULD, Air Cargo Basic.
- Bachelor’s degree in Aviation/Business Administration/Foreign Trade or College of Foreign Trade Economic.
- Priority for candidates have IATA Certificates.
- Good in English.
- Strong communication and interpersonal skills.
- Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Positive attitude and a willingness to learn.
BENEFITS
- Competitive salary and attractive benefits.
- At least 12 days of annual leave and holidays according to Government regulations.
- Participate in professional training courses related to Air Cargo as well as internal training courses to develop soft skills.
- Participate in company engagement activities (company trip, family day, sporting day,...) as well as contribute ideas to build the company (Innovation award).
