Making the documentation:

- Reserve booking to airlines on time

- Send the booking confirmation to customer on time

- Track and trace shipment daily and keep update to client.

- Work close with carrier to resolve any space problem if any

- Communication with client/agent daily.

- Following key account SOP and client specific SOP if any

- Coordinating with commercial team to ensure all handling step will be according to SOP and company’s strategy.

- Complete billing process: issueing Debit Note/Credit note/SOA.

Handle document exactly:

-Generate MAWB/HAWB/Manifest/SID and also related documentation of airfreight shipment exactly

-Finish job file on time per month

KPI:

- Manage work item on client’s system and complete within SLA

- Manage KPI weekly

External Complaint from customer: Take care customer careful & satisfy the customer requests

Internal Complaint from Customers

• Work closely with other BU to get the full information to handle the shipment
• Support other BU to provide the best service to the customers

Initiative:Create new initiative for development and improvement

Compliance assurance: Follow the ITL regulations strictly

RESPONSIBILITY

• Ensure to send the booking, document on time
• Ensure to finish files before deadline
• Ensure to satisfy customer request
• Ensure no complaints from internal & external customers