JOB DESCRIPTION
- Follow KPI of VAC business such as revenue, staffing, Customer service, training
- Responsible for training & coaching of assigned VAC
- Coordinate and responsible for compliance VFS policy & regulation as well as from mission.
- Coordinate with other VACs, VFS to meet KPI of quality, audit
- Ensure VAC staff to follow VFS process, CS standard to achieve Customer satisfaction base on VOA for external customer
- Coordinate with VAC Operation Manager for Staff satisfaction
- Compliance all VFS policy and regulation which is related to assigned VAC.
- Compliance internal & external audit
- Responsible for staffing of assigned VAC
- Recognition and utilize talent within assigned VAC
JOB REQUIREMENT
- Min. 1 year – experience of operation position
- Or customer service, hospitality
- Working for hospitality/ VAC Is preferred
- Good command in English (B Level)
- Good Computer skills (MS Office)
- Data analyzed
- Customer service oriented
