Job Duties:
- Handling ocean import/ export shipments for customer: SM & NVO and free-hand accounts
- Receive booking from factory & open the file.
- Check orders and detail in systems.
- Email gets approval from oversea customers.
- Release booking to shipper and follow up.
- Contact with carriers, vendors for any issue.
- Issue HBL / MBL.
- Contact with OPS for any related issue.
- Checking documents.
- Image all shipping docs to system.
- Inputting and completing data in systems.
- Tracking & Tracing.
- Solving all related concerns/problems.
- Handling customer inquiries professionally to maximize customers’ satisfaction.
- Tactful in dealing with customer concerns, services recovery, and special service requirements.
- Improve bottom line results by collecting customer feedback for management review and/or suggesting ways to enhance work efficiency.
- Perform other duties as assigned.
REQUIREMENT:
- Having 3 - 5 experience in Forwarding/ Logistics/ Express/ Transportation, Work as Customer Services / Operation Sea Export.
- Prefer to have experience with handle global account.
- Diploma/Degree in Economics (International Business, Logistics, Sea Transportation) or relevant field
- English ability: Intermediate English (speaking, writing, reading, listening).
- Computer skills: MS. Office (Word, Excel, PowerPoint), Email, Internet
- Relationship building skill
- Customer care
- Responsibility