External Complaint from UPS SCS : build good relationship with UPS VN; follow SOP strictly, solving problem measuring by numbers of complaint escalation
Internal Complaint from Customers: booking, handling, invoicing, solution giving,…measuring by numbers of complaints
Sales expenditure control
Compliance assurance (Quality Assurance)
Timeliness & accuracy on report
Unite employees in the department, company
Resolve internal conflicts, if any
JOB REQUIREMENT
Bachelor Degree
Knowledge in Logistic / Forwarding is an advantage
