Our Joint Venture in Logistics field is looking for Customer Services – Ocean Export as follows:
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Roles and Responsibilities
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Manage daily booking from suppliers/shippers/sales etc and communicate with sales owner to get shipping instruction.
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Arrange booking and get booking confirmation from allocated carriers.
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Rate quotation for general inquiry (if needed)
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Customer relationship (external & internal), work with customers and vendors to improve our performance and service
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Billing checking, confirmation with overseas, send pre-alert
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Be responsible for follow up and complete the assigned shipments, the daily work within the team, sales support, ensure the timely and proactive communication with customers and other related parties.
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Ensure the daily excellent service provided and the KPI met, reduce risk and potential claims.
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Other works arranged by direct supervisor or manager.
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Education and Experience requirements
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Bachelor Degree or above
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At least 3 years related experiences; the background for global forwarder will be preferable.
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Well operation knowledge, good experience in operation and fluent English.
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Knowledge of ocean cargo process flow.
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Experience in Cargowise system is the plus
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Job Skills, Personality and Competencies for this position
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Reliable, well organized, honest, team-player.
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Excellent communication skill in both Vietnamese and English, responsible, active.
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Good PC skills in MS Word, MS PowerPoint and MS Excel